Main Issue

• Student Schedules
  
  • Responsible Party
    
    • Student / Parent / Guardian (may need help from Counselor)
  • Notes
    
    • To view schedules: Please launch Skyward from neisd.net/skyward
    • For schedule changes/conflicts: Please contact the Counselor assigned to your student.
• Login Issues
  
  • Responsible Party
    
    • NEISD Help Desk (210) 356-4357
  • Notes
    
    • Please contact the NEISD Help Desk to speak with a technician directly as the Help Desk is not able to send password information through email or in response to a submitted Help Desk ticket!
• Slow/Unresponsive 
  
  • Responsible Party
    
    • Parent / Guardian
  • Notes
    
    • Please visit neisd.net/skyward for the latest status information.
• How do I…? / General Questions
  
  • Responsible Party
    
    • Parent / Guardian (utilizing User Guides)
  • Notes
    
    • Please visit neisd.net/skyward to view the Skyward User Guides
    • If you still need support, please contact the Help Desk at (210) 356-4357
• Missing Student/Multiple Accounts
  
  • Responsible Party
    
    • Campus Data Processor (with assistance from their assigned Data Processing Specialist)
  • Notes
    
    • Please contact the Campus Data Processor as he/she is the only individual who can resolve these matters. The NEISD Help Desk does not have access to this information and can only refer you back to the campus.
    • NOTE: The primary cause of missing students and/or multiple accounts is that students are registered under different primary accounts. (ex. John B. Doe is different from John Doe when it comes to the name of the account holder.)

Login to Skyward

Each student in Skyward has a Primary Family. Some students have a Secondary Family too. The Primary Family Primary Guardian is the individual who is the main contact for the family and has the authority to make decisions that impact the children in their family. Through Skyward Family Access the Primary Family Guardians can change the Primary Guardian for the family. Please note this is not available for Secondary Families. See the steps below to get started.

1. Login in to Skyward Family Access
2. Look for the “Update Primary Guardian” icon.
   
   You might have noticed this icon is listed for each child. You only need to fill this out once—it will apply to all children listed.
3. Go through the form step by step.
   You will see the current primary guardian then you can switch the primary to the secondary guardian by entering their name in the box below. Leave the box blank to make no change. Click Submit and you are done. Your school will verify your entry and make the change.